SUXS Big Time
Those were the days when I was very impressed by the speed of service (at that time the taste of fast food's good too). It was in 1965 when PJ had its first drive-in located near Taman Jaya, New Town Centre. Things were very impressive and neat. The staff was polite and seemed to understand everything you said or ordered.
Fast forward to Monday, 17th. January, 2011 at 20.32hrs. (yesterday) At a spankingly new shop, in a spankingly new building still smelling of new paint, this Fried Chicken Joint stinks!!!
There were SIX counters and were manned by six newly uniformed staff and only two were opened! The rest were seen joking, chatting and laughing away while we waited at the queue for 6 minutes. Two of them were seen SMS..ing away!
Mother of the Great Fornicator, I was told to wait another 10 minutes for the 'original receipe'!!
Is this something new?
No. This have been going on for a while now.
The same goes to the other brands too.
Usually if one gets into a situation like this, it is either that by chance, ALL other eateries outside this joint have closed for that day or have gone kaput. Possible? ....Or on that day, that Fried Chicken tasted extremely delicious or something to die for! Possible? ....Or also on that day, that Fried Chicken were "eat-all-you-can-and-for-FREE! Possible? ......bollox!
Burger Joints are no different too. They are begining to suck big time.
Fast Food (or Junk Food) is a growing business. These Freezer to Fryer stuff IS very convenient to prepare and easy to sell off. The Franchising waiting list is very long. Many are waiting to jump into this bandwagon because the investment is lucrative and the returns are good. Also ever notice that many locals are working here? (...also like in hypermarts...that is another sad story). It is shiok to work in an aircond atmosphere minus the sweat & discomfort, free food, free uniform, free transport, gaya pun ada.....
So, back to the service problem.
Many are trained via textbooks and/or from superiors (who are also trained from textbooks) whose higher bosses are also trained with textbooks. With mushrooming growth of outlets, where got time to train by experiences? Especially human (customers') handling and satisfaction? You can practically feel their inefficiencies and pretense behind their false smiles! They really lack training in handling customers and their attitude towards the business is poorly lacking. It is only in Malaysia that when ordering, I truly do NOT understand what was being repeated about my order!! No problem while ordering in Mumbai, India!
So much so, that everytime when I order food, I get the feeling of ..."Yes sucker? What is your poison this time? Huh?...service sucks?...Why you so rude wan? Why don't you get lost? We don't serve whining idiots like you! Next?" ..."..and by the way sir, have a nice day by going forth and multiply!"
To conclude, these fast food outlets are turning to be a curse. What you'd get is frustration while ordering your food, un-necessary wasting of your time, poorly prepared and half cooked food, and now, even a newly opened shop smells like rotting milk. Hygiene, my friend, hygiene is gonna bring you down one day.
By the looks of who usually patronises such type of eateries, one can tell that the future generation is going to be very sick (pun intended)
For me, Adios........(or at least reduce the addiction and crave for fast food ..if ever possible)
Now...just where is that nasi lemak stall.....? It is not only cheaper...but at least, I am not being treated like an idiot!